Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and accessible luxury, headquartered in New York and operating as a member of the Tapestry portfolio. The brand blends contemporary design with craftsmanship and positions itself within a family of houses committed to innovation, inclusion, and elevated retail experiences.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service.
• Cultivate and sustain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling, and tailored recommendations; develop and execute personal sales plans.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video and live demos) to capture client data and convert omnichannel demand.
• Operate transactions and fulfilment efficiently (purchases, returns, exchanges, online pickups) while adhering to POS and asset-protection procedures.
• Perform daily operational duties including cash wrap, inventory processing, replenishment and visual merchandising to maintain brand standards.
• Support inventory cycles by receiving shipments, stocking and managing product flow between sales floor and stockroom.
• Maintain a polished, organized sales floor and stockroom; follow retail policies and health & safety guidelines.
• Collaborate with teammates, foster a trust-based environment, participate in trainings and brand initiatives, and adapt to feedback professionally.
• Work a flexible schedule to meet business needs, including nights, weekends, peak seasons and public holidays.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency operating POS systems (mobile POS), iPad/laptop and walkie-talkie; able to read price and release sheets.
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre within store and stockroom.
• Strong English language proficiency.
• Social media savvy and experience with live-stream shopping or video demos, clienteling and customer data acquisition (preferred).
• Capacity to perform in a high‑pace retail environment while managing multiple customers and priorities.

Skills

Experience

At least 1 year of sales experience is required; prior luxury retail experience is preferred and will be considered an advantage.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters an inclusive, collaborative retail culture rooted in New York creativity and craftsmanship. As part of Tapestry, the brand emphasises diversity, continuous learning and cross‑brand development, encouraging employees to be courageous, customer‑focused and adaptable.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.