Coach Sales Associate

About Coach

Coach is a global fashion house rooted in New York, known for leather goods and accessible luxury. The brand operates within the Tapestry portfolio, a global house of brands, and is positioned around creativity, modern American style, and an inclusive workplace philosophy.

Role & Responsibilities

• Act as the on‑floor ambassador for the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Develop and sustain client relationships through tailored styling, product expertise and proactive follow‑up to drive repeat purchases and lifetime value.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans and KPIs.
• Leverage omni‑channel tools — mobile POS, clienteling platforms, and social selling (including short‑form video) — to capture client data and facilitate purchases.
• Perform daily store operations: manage cash wrap, process transactions (purchases, returns, exchanges, online pickups), receive and replenish inventory, and maintain visual merchandising standards.
• Maintain a high level of floor energy, manage multiple customers simultaneously, and adapt selling techniques to shifting business needs and peak periods.
• Support loss prevention and asset protection procedures; keep sales floor and stockroom organized and compliant with retail policies.
• Participate in brand trainings, inclusion initiatives and store‑level projects; assist teammates across functional areas as required.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and mobile devices (iPad/laptop/Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Strong proficiency in English for customer interaction and internal communication.
• Social media savvy with experience or comfort in live‑stream shopping, video demos, or short‑form content (preferred).
• Capacity to work a flexible retail schedule including nights, weekends, high‑traffic days and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least one year of sales experience is required; prior luxury retail experience and demonstrable clienteling or social‑selling experience are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York creative heritage with a focus on inclusion, optimistic thinking and product craftsmanship. As part of the Tapestry family, the workplace emphasizes teamwork, ongoing learning and equitable practices across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.