Coach Sales Associate

Overview

Coach is an American luxury fashion house known for leather goods, handbags and contemporary ready-to-wear. Operating globally from its New York creative heritage, Coach is part of the Tapestry family of brands and combines craft-led product, accessible-luxury positioning, and an omni-channel retail footprint.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build long-term client relationships and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and client follow-up.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and drive repeat business.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap, inventory receiving, replenishment and stockroom management.
• Maintain visual merchandising and floor standards; keep sales floor and stockroom organized and fully stocked.
• Support inventory cycles and asset protection procedures; participate in shipment receiving and product movement.
• Work collaboratively with teammates, cover functional retail areas as required and contribute to a trust-based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt professional behaviour as needed.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred.
• Demonstrable ability to meet personal sales goals and contribute to team KPIs.
• Proficient with POS operation and basic computer devices (iPad, laptop); comfortable using Mobile POS and walkie-talkies.
• Physical capability to work on the sales floor: routinely lift 25 lb (up to 50 lb occasionally), bend, climb and manage stockroom tasks.
• Strong English language proficiency.
• Social media savvy; experience with live-stream shopping, short-form video or video demos and clienteling is preferred.

Skills

Experience

At least 1 year of retail sales experience; prior experience in luxury retail and omni-channel selling is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Culture

Coach cultivates a collaborative, customer-centric retail culture rooted in New York creativity and accessible-luxury values. As part of the Tapestry portfolio, the brand emphasises inclusion, diversity and ongoing development through training and brand-led initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.