Coach Sales Associate
Coach (Tapestry) — Part‑time Sales Associate in Johnson Creek, WI. Deliver luxury service and omni‑channel sales. $15–$19.50/hr.
Overview
Coach is a global fashion house known for leather goods and ready‑to‑wear, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary style, and inclusive storytelling; as a member of Tapestry, Coach benefits from the parent company’s focus on brand-building, talent development and diversity initiatives across a global house of brands.
Role & Responsibilities
- Act as the front‑line ambassador for the Coach brand, delivering elevated, personalized customer service in line with Coach Guide to Style and Service standards.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat business.
- Drive sales through cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
- Leverage omni‑channel tools—mobile POS, clienteling platforms and social selling (including short‑form video)—to capture client data and close sales.
- Perform daily store operations including cash wrap transactions (purchases, returns, exchanges, online pickups), inventory processing, replenishment and basic visual merchandising.
- Receive shipments, replenish stock, manage product movement and assist with inventory cycles while maintaining a tidy sales floor and stockroom.
- Support teammates across functional areas, foster a collaborative environment and participate in brand trainings and inclusion activities.
- Adhere to retail policies and asset protection procedures; maintain a calm, professional demeanour and welcome constructive feedback.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Experience operating POS systems and mobile POS on devices such as iPad; basic computer proficiency (laptop/tablet).
- Proven clienteling and data acquisition ability; social media savvy with experience in short‑form video or live‑stream shopping preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and navigate the sales floor and stockroom.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail or sales experience; prior luxury retail or fashion experience preferred. Familiarity with omni‑channel selling, clienteling and social commerce (video/live shopping) is a strong advantage.
Education
High school diploma or equivalent; vocational retail, fashion or customer service training is a plus. A combination of education and relevant experience will be considered.
Workplace
This position is based in Johnson Creek, Wisconsin, USA, within easy reach of Milwaukee.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace rooted in the Tapestry ethos of optimism and diversity. Employees are encouraged to be courageous, customer‑focused and collaborative, with ongoing training and development opportunities tied to brand initiatives and leadership competencies.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.