Coach Sales Associate

Location
Employment Part-Time
Seniority Mid-Level
Compensation $15–19.50/hour
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 7, 2026
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Coach Sales Associate III — Part-time retail role in Johnson Creek, Wisconsin delivering luxury sales, clienteling and omni-channel service at Coach.

Overview

Coach is an American luxury fashion house renowned for its leather handbags, accessories and ready-to-wear. The brand operates globally and is part of the Tapestry portfolio, a family of consumer luxury brands that emphasizes creativity, craftsmanship and inclusive growth.

Role & Responsibilities

  • Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized customer experiences consistent with Coach Guide to Style and Service standards.
  • Drive individual and store sales through consultative selling, cross-selling, upselling and tailored styling recommendations.
  • Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture customer data, process transactions, and support omni-channel conversion.
  • Develop and execute personal sales plans and meet or exceed individual and team KPIs.
  • Source new customers, maintain client relationships and perform follow-up to close sales and encourage repeat purchases.
  • Maintain sales floor and stockroom presentation standards, complete operational tasks (inventory processing, replenishment, visual merchandising) and support inventory cycles.
  • Adhere to retail policies, POS procedures and asset protection protocols while efficiently processing purchases, returns, exchanges and online order pickups.
  • Support colleagues across functional areas, contribute to a collaborative team environment and participate in brand training and inclusion initiatives.

Qualifications

  • Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
  • Demonstrable proficiency operating POS systems and basic computing devices (iPad/laptop, Mobile POS).
  • Strong English language proficiency required.
  • Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
  • Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manage stockroom activity.

Skills

POS Mobile POS iPad laptop walkie-talkie clienteling tools social selling platforms short-form video live-stream shopping clienteling data acquisition visual merchandising cash handling inventory management styling and fashion advice omni-channel retail selling

Experience

At least one year of retail sales experience is required; prior experience in luxury retail, social selling (short-form video or live-stream shopping), and clienteling/data capture is preferred.

Education

High school diploma or equivalent; additional retail, fashion or customer service training is a plus.

Workplace

This position is based in Johnson Creek, Wisconsin, USA, within easy reach of Milwaukee.

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach combines classic American leather craftsmanship with contemporary design energy, operating within the Tapestry family which emphasizes inclusion and employee development. Store teams work in a fast-paced, customer-centric environment that values creativity, teamwork and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Brand Ambassador», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.