Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house and member of the Tapestry portfolio. Known for modern American luxury leather goods and accessories, Coach combines heritage craftsmanship with contemporary design and omnichannel retailing. As part of Tapestry, the brand operates within a global house of fashion labels committed to inclusivity and innovation.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and proactive follow-up to drive repeat purchases and loyalty.
• Drive sales performance through cross‑selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert interactions into sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, stock merchandise and support inventory cycles.
• Maintain visual merchandising standards, keep sales floor and stockroom organized and compliant with asset protection procedures.
• Adapt rapidly to a high‑traffic retail environment, manage multiple customers simultaneously, and support teammates across functional areas.
• Participate in brand initiatives, training and inclusion activities; accept feedback and demonstrate professional, calm conduct on the sales floor.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop); familiarity with mobile POS, clienteling tools and walkie‑talkie use.
• Ability to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Ability to lift at least 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and maneuver in sales floor and stockroom environments.
• Strong English language proficiency required; social media savviness and experience with live‑stream shopping or video demos preferred.

Skills

Experience

At least 1 year of sales experience is required; prior luxury retail experience is preferred. Demonstrated success meeting individual sales targets and working in fast‑paced, KPI-driven retail environments is expected.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes modern American luxury and a collaborative retail culture rooted in creativity, customer focus and inclusivity. As part of the Tapestry family, the brand fosters diversity, offers structured training and encourages employees to take initiative and grow within a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.