Coach Sales Associate

About Coach

Coach is a New York–born house renowned for accessible luxury leather goods and lifestyle accessories. Operating as a key brand within the Tapestry portfolio, Coach combines contemporary design and handcrafted savoir‑faire with a global retail footprint and an emphasis on inclusion, training and career development.

Role & Responsibilities

• Serve as the front‑line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service.
• Deliver elevated, personalised shopping experiences through styling, product expertise and thoughtful recommendations to build long‑term client relationships.
• Drive individual and store sales performance via cross‑selling, upselling and execution of personal sales plans to meet or exceed KPIs.
• Use mobile POS, clienteling tools and social selling channels (including short‑form video) to capture customer data, close sales and encourage repeat visits.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support daily operational tasks including cash wrap, inventory processing and replenishment.
• Maintain visual merchandising standards and keep the sales floor and stockroom clean, organised and fully stocked while following asset‑protection procedures.
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Collaborate with teammates across functional areas, participate in brand initiatives and trainings, and contribute to a trust‑based team environment.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and mobile devices (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to lift at least 25 lb regularly (up to 50 lb occasionally) and to climb, bend, kneel and manoeuvre in a stockroom environment.
• Strong English proficiency.
• Social‑media savvy with experience or interest in live‑stream shopping, video demos and social selling (preferred).

Skills

Experience

Minimum one year of retail or sales experience; prior experience in luxury or premium fashion retail is preferred.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises creative, customer‑centric retailing within a collaborative, performance‑driven culture. As part of Tapestry, the brand prioritises inclusion, learning and development while encouraging employees to be candid, innovative and focused on results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.