Coach Sales Associate
- Location
- Employment
- Part-Time
- Seniority
- Mid-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Coach
Coach is a New York–born global fashion house known for elevated leather goods and lifestyle accessories. The brand operates within the Tapestry portfolio, a family of global fashion houses, and emphasizes accessible luxury, product craftsmanship, and inclusive brand storytelling.
Coach Sales Associate (part-time) in Indianapolis, IN — retail role focused on luxury client service, omni‑channel selling and mobile POS.
Role & Responsibilities
- Act as the front-line ambassador for Coach, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
- Build and nurture client relationships through product expertise, personalized styling, and proactive follow-up to drive repeat business and lifetime value.
- Execute omni-channel selling using mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and convert sales.
- Achieve individual and store KPIs through cross-selling, upselling and disciplined personal sales planning.
- Perform daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment, and basic visual merchandising.
- Maintain a clean, organized sales floor and stockroom while adhering to POS, asset-protection and retail policies.
- Support inventory cycles and participate in brand initiatives, training programmes and inclusion activities.
- Collaborate with teammates across functional areas and foster a trust-based, high-energy environment on the sales floor.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred.
- Proven competency with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
- Demonstrable ability to use clienteling tools, capture customer data and drive follow-up.
- Comfortable using social selling channels and producing short-form video or live-stream shopping content (preferred).
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and manoeuvre in a retail environment.
- Strong English language proficiency.
Skills
Experience
At least one year of sales experience is required; candidates with luxury retail backgrounds and a demonstrated track record of meeting sales KPIs are preferred. Experience creating social selling content, conducting video demos or participating in live-stream commerce is advantageous.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Indianapolis, Indiana, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance
Culture
Coach fosters an inclusive, creative and customer-centric culture rooted in New York heritage and contemporary design. As part of the Tapestry family, the workplace emphasises collaboration, professional development and equity across teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Style Advisor», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.