Coach Sales Associate III

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Location
USA
└Florida
└Orlando
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a globally recognised American luxury fashion house specialising in leather goods, handbags and accessories. The brand operates as part of Tapestry, Inc., and is known for modern craftsmanship, elevated customer experiences and a retail footprint that blends flagship boutiques with international retail partnerships.

Coach is hiring a Sales Associate III in Orlando, FL (International Drive) to drive luxury sales and client experiences at its boutique.

Role & Responsibilities

  • Achieve and exceed individual and store sales targets through proactive client engagement and consultative selling.
  • Develop and maintain a personal client portfolio using clienteling techniques to drive repeat business and lifetime value.
  • Deliver an elevated, product-led customer experience consistent with brand standards and luxury service protocols.
  • Support visual merchandising and floor sets to ensure the boutique reflects seasonal directives and brand presentation guidelines.
  • Process transactions accurately using POS systems, manage fitting-room flow and ensure premium after-sales service.
  • Manage inventory activities including stock replenishment, receiving, stock counts and basic discrepancy resolution.
  • Enforce loss-prevention procedures and maintain store standards for safety, security and asset protection.
  • Coach and mentor junior sales staff; share product knowledge and contribute to team development.

Qualifications

  • Proven retail sales experience, preferably within luxury fashion or leather goods (typically 2+ years).
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Excellent interpersonal skills with a strong aptitude for relationship building and clienteling.
  • Ability to work a flexible retail schedule including evenings, weekends and public holidays.
  • Strong attention to detail and commitment to maintaining high visual and operational standards.

Skills

Clienteling and relationship management Visual merchandising and floor presentation POS operations and cash handling Inventory control and stock management Loss prevention and store security procedures Sales coaching and team mentoring Exceptional verbal communication and active listening

Experience

Mid-level retail experience in luxury or premium brands, with a proven sales record and familiarity with clienteling and boutique operations.

Education

High school diploma or equivalent; additional retail or luxury-brand training preferred.

Workplace

This position is based in Orlando, Florida, USA.

Culture

The workplace culture emphasises craftsmanship, elevated customer service and collaborative retail teamwork. Associates are expected to embody Coach’s modern-luxury aesthetic while contributing to a high-energy, client-focused store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Store Sales Consultant», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.