Coach Sales Associate III

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Location
USA
└New York
└New York City
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for its leather goods and accessible-luxury accessories. Operating globally and part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design and maintains a retail network focused on elevated client experiences.

Coach — Sales Associate III in New York City. Deliver luxury client service, drive sales and uphold brand presentation in a flagship retail setting.

Role & Responsibilities

  • Deliver exceptional, personalized service to high-value and walk-in clients to meet and exceed individual and store sales targets.
  • Develop and maintain clienteling activity: build client lists, follow up on leads, schedule appointments and nurture long-term relationships.
  • Execute visual merchandising standards and maintain floor presentation, ensuring product stories and brand aesthetic are consistently represented.
  • Operate the point-of-sale system, process transactions accurately, manage returns/exchanges and ensure compliance with cash-handling procedures.
  • Support stock management activities including receiving, replenishment, inventory controls and loss-prevention protocols.
  • Act as a floor leader during peak periods: coach and mentor junior associates, coordinate service flow and assist in driving KPI performance.

Qualifications

  • Proven track record in luxury or premium-brand retail sales with demonstrable sales results and client development.
  • Strong interpersonal and communication skills with an aptitude for consultative selling and relationship management.
  • Flexible availability including evenings, weekends and holidays; ability to work retail shift patterns.
  • Professional presentation and a thorough knowledge of product craftsmanship, materials and care.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Inventory management and loss prevention Upselling and cross-selling techniques

Experience

Typically requires several years (commonly 2–4+) of hands-on experience in luxury or premium retail environments with a history of meeting sales targets and developing repeat clientele.

Education

High school diploma or equivalent; post-secondary training in retail, fashion or customer service preferred.

Workplace

This position is based in New York City, New York, USA.

Culture

The brand fosters a client-centric, design-led retail culture that prizes craftsmanship, collaboration and polished service. Team members operate in a fast-paced environment where individual initiative is rewarded and on-the-job learning and development are part of daily life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Luxury Client Advisor», «Retail Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.