Coach Sales Associate III
Coach — Sales Associate III in New York City. Deliver luxury client service, drive sales and uphold brand presentation in a flagship retail setting.
Overview
Coach is an American luxury house renowned for its leather goods and accessible-luxury accessories. Operating globally and part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design and maintains a retail network focused on elevated client experiences.
Role & Responsibilities
- Deliver exceptional, personalized service to high-value and walk-in clients to meet and exceed individual and store sales targets.
- Develop and maintain clienteling activity: build client lists, follow up on leads, schedule appointments and nurture long-term relationships.
- Execute visual merchandising standards and maintain floor presentation, ensuring product stories and brand aesthetic are consistently represented.
- Operate the point-of-sale system, process transactions accurately, manage returns/exchanges and ensure compliance with cash-handling procedures.
- Support stock management activities including receiving, replenishment, inventory controls and loss-prevention protocols.
- Act as a floor leader during peak periods: coach and mentor junior associates, coordinate service flow and assist in driving KPI performance.
Qualifications
- Proven track record in luxury or premium-brand retail sales with demonstrable sales results and client development.
- Strong interpersonal and communication skills with an aptitude for consultative selling and relationship management.
- Flexible availability including evenings, weekends and holidays; ability to work retail shift patterns.
- Professional presentation and a thorough knowledge of product craftsmanship, materials and care.
Skills
Experience
Typically requires several years (commonly 2–4+) of hands-on experience in luxury or premium retail environments with a history of meeting sales targets and developing repeat clientele.
Education
High school diploma or equivalent; post-secondary training in retail, fashion or customer service preferred.
Workplace
This position is based in New York City, New York, USA. Cerulean lists 39 open roles in New York City, including 11 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
The brand fosters a client-centric, design-led retail culture that prizes craftsmanship, collaboration and polished service. Team members operate in a fast-paced environment where individual initiative is rewarded and on-the-job learning and development are part of daily life.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.