Coach Sales Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods and modern accessories. The brand operates globally and is part of Tapestry, Inc., a luxury lifestyle company that also includes other renowned fashion labels. Coach emphasizes craftsmanship, contemporary design and elevated customer experience across its retail network.
Coach in New York is hiring a Sales Associate III — a mid-level retail role focused on clienteling, sales performance and luxury service.
Role & Responsibilities
- Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of product categories.
- Maintain expert product knowledge and communicate the brand's heritage, craftsmanship and seasonal stories to clients.
- Manage store operations including sales transactions, cash handling, returns, store opening/closing and adherence to loss-prevention procedures.
- Support visual merchandising standards and ensure the sales floor and displays reflect brand guidelines and seasonal campaigns.
- Assist with client events, private appointments and trunk shows to drive traffic and deepen client engagement.
Qualifications
- Minimum 2 years of retail sales experience, preferably within luxury or premium fashion.
- Proven track record of meeting or exceeding sales targets and strong clienteling ability.
- Excellent interpersonal and communication skills with a polished, client-facing demeanor.
- Availability to work retail hours including evenings, weekends and peak holiday periods.
- Right to work in the United States (or the country of employment) and ability to complete required onboarding checks.
Skills
Experience
At least 2 years of frontline retail experience, preferably in a luxury or premium brand environment, with documented sales performance and client relationship development.
Education
High school diploma or equivalent; post-secondary coursework in fashion, business or retail is advantageous but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-first retail culture that values craftsmanship, contemporary design and collaborative teamwork. Employees are expected to maintain high service standards and contribute to a learning environment where personal development and brand ambassadorship are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Senior Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.