Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate III — a mid-level retail role focused on clienteling, sales performance and luxury service.

Overview

Coach is an American luxury fashion house known for leather goods and modern accessories. The brand operates globally and is part of Tapestry, Inc., a luxury lifestyle company that also includes other renowned fashion labels. Coach emphasizes craftsmanship, contemporary design and elevated customer experience across its retail network.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of product categories.
  • Maintain expert product knowledge and communicate the brand's heritage, craftsmanship and seasonal stories to clients.
  • Manage store operations including sales transactions, cash handling, returns, store opening/closing and adherence to loss-prevention procedures.
  • Support visual merchandising standards and ensure the sales floor and displays reflect brand guidelines and seasonal campaigns.
  • Assist with client events, private appointments and trunk shows to drive traffic and deepen client engagement.

Qualifications

  • Minimum 2 years of retail sales experience, preferably within luxury or premium fashion.
  • Proven track record of meeting or exceeding sales targets and strong clienteling ability.
  • Excellent interpersonal and communication skills with a polished, client-facing demeanor.
  • Availability to work retail hours including evenings, weekends and peak holiday periods.
  • Right to work in the United States (or the country of employment) and ability to complete required onboarding checks.

Skills

Clienteling and relationship management Consultative selling, upselling and cross-selling Visual merchandising and floor standards Cash handling and point-of-sale transaction experience Inventory control and basic stock management Event and appointment support for private client experiences

Experience

At least 2 years of frontline retail experience, preferably in a luxury or premium brand environment, with documented sales performance and client relationship development.

Education

High school diploma or equivalent; post-secondary coursework in fashion, business or retail is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-first retail culture that values craftsmanship, contemporary design and collaborative teamwork. Employees are expected to maintain high service standards and contribute to a learning environment where personal development and brand ambassadorship are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.