Coach Sales Associate III

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a global luxury lifestyle brand known for refined leather goods and accessible luxury accessories. As part of Tapestry, Inc., Coach combines heritage American craftsmanship with contemporary design, operating a dense network of flagship stores and boutiques worldwide and offering structured retail career paths within a multinational luxury group.

Coach | New York, NY — Sales Associate III. Luxury retail role delivering elevated client service and achieving sales targets for Coach accessories and leather goods.

Role & Responsibilities

  • Deliver elevated, client-focused service consistent with Coach’s luxury positioning, cultivating long-term relationships and repeat business through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets via consultative selling, strategic upselling and cross-selling of leather goods, accessories and ready-to-wear.
  • Execute visual merchandising standards and maintain boutique presentation to brand directives, including merchandising resets, product placement and window displays.
  • Operate point-of-sale systems accurately, process transactions and returns, manage cash handling and daily reconciliation in accordance with store policies.
  • Support inventory control: receive stock, perform cycle counts, maintain back-of-house organization and liaise with store management on replenishment needs.
  • Participate in loss-prevention practices and maintain awareness of store security protocols and compliance requirements.
  • Contribute to team performance by sharing product knowledge, coaching junior colleagues and supporting store initiatives and promotional events.

Qualifications

  • Proven track record of delivering exceptional client service in a luxury or premium retail environment.
  • Demonstrable sales results against individual targets and familiarity with performance metrics (KPIs).
  • Strong communication and interpersonal skills, with the ability to build rapport with high-value clientele.
  • Ability to execute brand visual standards and attention to detail in merchandising and presentation.
  • Flexible availability including weekends, evenings and seasonal peak periods; reliable attendance.

Skills

Clienteling Consultative selling Upselling and cross-selling Visual merchandising Point-of-sale (POS) operations Cash handling and reconciliation Inventory control and cycle counting Product knowledge of leather goods and accessories Basic CRM usage

Experience

Typically 2+ years of retail sales experience within luxury, premium or fashion brands; prior experience meeting sales targets and contributing to boutique KPIs. Experience mentoring peers or acting as a senior associate is preferred.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or business is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, fast-paced retail culture that balances heritage craftsmanship with contemporary creativity. Staff are expected to uphold refined service standards within a collaborative team environment and benefit from structured training and advancement opportunities within the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor III», «Senior Sales Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.