Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York, NY — client-facing luxury retail position at Coach focused on sales, clienteling and visual standards.

Overview

Coach is an American luxury fashion house known for leather goods, ready-to-wear and accessories. As part of the Tapestry group, Coach combines modern design with artisanal craftsmanship and operates a global retail network that emphasizes elevated client experiences and professional development for retail staff.

Role & Responsibilities

  • Deliver exceptional, personalised service to clients through active listening, product storytelling and consultative selling to achieve individual and store sales targets.
  • Develop and maintain long‑term client relationships via clienteling activities, follow-ups and CRM updates to drive repeat business and lifetime value.
  • Execute store visual merchandising standards, maintain product presentation and ensure stock is replenished to brand guidelines.
  • Process transactions accurately using POS systems, handle cash and card payments and ensure proper reconciliation procedures.
  • Support inventory management including receiving, tagging, stock counts and shrink prevention best practices.
  • Contribute to store KPI tracking, participate in sales meetings and collaborate with the management team to implement promotions and events.

Qualifications

  • Proven retail sales experience, preferably within a premium or luxury fashion brand.
  • Demonstrable clienteling skills and a track record of meeting or exceeding sales targets.
  • Professional, polished presentation and excellent interpersonal communication.
  • Reliable availability including weekends, evenings and seasonal peak periods.
  • Ability to perform physical retail tasks (standing for extended periods, lifting and moving merchandise).

Skills

Clienteling Retail sales Visual merchandising Point-of-sale (POS) operations Inventory management Customer relationship management (CRM)

Experience

Typically 2+ years of direct retail sales experience with demonstrated success in luxury or premium-brand environments; experience using CRM and POS systems is preferred.

Education

High school diploma or equivalent; formal training or certification in retail, fashion or luxury brand management is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a contemporary, design‑led retail culture that values craftsmanship, inclusivity and collaborative teamwork. The brand emphasises client-focused service and provides structured retail training and career progression opportunities within the broader Tapestry organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.