Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York. Deliver luxury client service, drive sales and represent Coach's leather goods and accessories.

Overview

Coach is a global American luxury house renowned for modern leather goods and accessible luxury lifestyle products. The brand is part of Tapestry, Inc., and is recognized for its craftsmanship, contemporary design sensibility and broad international retail footprint.

Role & Responsibilities

  • Deliver exemplary, relationship-driven client service to cultivate repeat business and long-term client loyalty.
  • Achieve and exceed individual and store sales targets and KPIs through proactive prospecting and clienteling.
  • Manage daily selling activities including consultations, private appointments, and follow-up communications using CRM/clienteling methods.
  • Execute visual merchandising standards, ensure product presentation aligns with brand directives and support store floor moves.
  • Process transactions accurately, handle cash and card payments, and reconcile sales records while following loss-prevention procedures.
  • Support inventory control: receive, tag and replenish merchandise, conduct stock counts and report discrepancies.
  • Mentor and support junior sales staff when required and contribute to a collaborative, service-oriented store environment.

Qualifications

  • Proven track record of delivering results in retail sales, preferably within luxury, premium or fashion categories.
  • Excellent interpersonal and communication skills with a strong client-focused mindset.
  • Professional grooming and presentation consistent with a luxury retail environment.
  • Flexible availability including evenings, weekends and holiday periods.
  • Authorization to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and product presentation POS systems operation and transaction processing Cash handling and basic reconciliation Inventory control and stock management Sales target achievement and KPI-driven performance

Experience

Typically 2+ years of retail sales experience, with demonstrable success in meeting sales targets; experience in luxury or premium brands and familiarity with clienteling practices preferred.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion, or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, contemporary design and a client-first retail philosophy. The workplace culture prioritizes professional presentation, continuous learning, and collaboration across store teams, with development pathways for high performers within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.