Coach Sales Associate III
Coach in New York seeks a Sales Associate III to deliver luxury client service, meet sales targets and uphold brand standards in a flagship retail environment.
Overview
Coach is a leading luxury accessories and lifestyle brand known for its leather craftsmanship and elevated American aesthetic. As part of the Tapestry group, Coach operates globally across flagship boutiques and premium retail locations and emphasizes superior client service, product quality and a contemporary luxury experience.
Role & Responsibilities
- Deliver exceptional, personalised client service and build long‑term client relationships through active clienteling and follow‑up.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
- Maintain visual merchandising and presentation standards consistent with brand guidelines and seasonal directives.
- Operate point‑of‑sale (POS) systems accurately, process transactions and manage returns/exchanges in line with store policy.
- Support inventory management, including stock replenishment, cycle counts and loss prevention procedures.
- Participate in training, team meetings and product launches to maintain up‑to‑date product knowledge and selling skills.
Qualifications
- Proven ability to deliver high‑quality client service in a luxury retail environment.
- Strong verbal communication and interpersonal skills with a client‑first mindset.
- Demonstrated sales orientation with a track record of meeting or exceeding targets.
- Availability to work flexible retail hours including evenings, weekends and peak seasonal periods.
- Professional presentation and an understanding of luxury brand standards.
Skills
Experience
Typically 2+ years of frontline retail experience, preferably within luxury fashion, accessories or leather goods, with demonstrated success in consultative selling and client relationship development.
Education
High school diploma or equivalent; post‑secondary study in retail, fashion or a related discipline is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach combines heritage craftsmanship with contemporary design and places a premium on client experience and team collaboration. As part of the Tapestry family, the brand fosters a professional retail culture that values training, development and an inclusive, service‑oriented workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.