Coach Sales Associate

About Coach

Coach is an American luxury accessories brand known for its leather goods, handbags and ready-to-wear. The label operates globally as part of Tapestry, a multi-brand luxury house; the employer brand emphasizes craftsmanship, contemporary design and elevated client service across a network of freestanding boutiques and department store concessions.

The Sales Associate serves as a front-line brand ambassador for Coach, delivering elevated and personalized shopping experiences while meeting personal and store sales goals. The role demands proficiency in luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue through exceptional client relationships and operational excellence.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Maintain clean, organized, and fully stocked sales floor and stockroom; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based environment that encourages team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm and professional demeanor

Qualifications

• 1+ years of sales experience, with luxury retail experience preferred
• Experience operating POS systems and basic computer proficiency with iPad, laptop, and mobile POS
• Ability to work at a fast pace and lift 25 lbs regularly, up to 50 lbs occasionally; capability to climb, bend, kneel, and maneuver sales floor and stockroom
• Strong English language proficiency
• Knowledge of fashion trends and competitor offerings
• Ability to read price sheets and release information

Skills

Experience

1+ years of sales experience in retail; luxury retail background preferred. Applicants with a combination of relevant education and experience will be considered.

Education

No formal education requirement specified; high school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a collaborative, design-forward workplace where craft and customer experience are central. As part of Tapestry, the brand combines the agility of boutique retail with the resources of a global luxury group, promoting professional development and a client-centric sales culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.