Coach Sales Associate III
Coach in New York seeks a Sales Associate III to deliver luxury client service and drive handbag and accessories sales.
Overview
Coach is an American luxury accessories brand known for its leather goods, handbags and ready-to-wear. The label operates globally as part of Tapestry, a multi-brand luxury house; the employer brand emphasizes craftsmanship, contemporary design and elevated client service across a network of freestanding boutiques and department store concessions.
Role & Responsibilities
- Deliver a refined, personalised client experience that drives conversion and builds long-term relationships (clienteling).
- Achieve and exceed individual and store sales targets and KPI expectations through proactive selling and follow-up.
- Maintain expert product knowledge of Coach collections—materials, construction, styling and heritage—to advise clients and position product appropriately.
- Execute visual merchandising and floor standards to ensure the boutique reflects brand presentation guidelines.
- Operate POS systems, manage cash and card transactions accurately, and assist with returns and exchanges in accordance with policy.
- Support inventory control activities, receive stock, process transfers, and participate in loss-prevention procedures.
- Contribute to team training, participate in store meetings and product launches, and represent the brand at client events as required.
Qualifications
- Proven track record of achieving retail sales targets, preferably within luxury fashion or leather goods.
- Polished professional presentation and exceptional interpersonal skills; a client-focused demeanour.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
- Strong numeracy and transactional accuracy; reliable handling of cash and POS operations.
- Right to work in the hiring country and ability to meet any local employment checks.
Skills
Experience
Typically 2+ years of direct retail sales experience, with preference for candidates from luxury fashion, accessories or leather-goods environments and a demonstrable history of client acquisition and retention.
Education
High school diploma or equivalent; vocational training or retail-specific certification preferred but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a collaborative, design-forward workplace where craft and customer experience are central. As part of Tapestry, the brand combines the agility of boutique retail with the resources of a global luxury group, promoting professional development and a client-centric sales culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.