Coach Sales Associate III
Coach Sales Associate III in New York — retail role at Coach requiring luxury sales expertise and clienteling skills.
Overview
Coach is an American luxury house known for its leather goods and accessible modern luxury aesthetic. The brand is part of Tapestry, a global house of luxury lifestyle brands, and is recognized for product craftsmanship, seasonal creativity, and a strong retail footprint. As an employer, Coach emphasizes client service excellence, retail training and development, and a high-performance, customer-centric store environment.
Role & Responsibilities
- Achieve and exceed individual and store sales targets through consultative selling and proactive clienteling.
- Develop and maintain long-term relationships with clients, executing personalized follow-up and outreach to drive repeat business.
- Deliver an elevated customer experience consistent with Coach brand standards, including styling advice and product knowledge.
- Maintain visual merchandising standards, ensure stock presentation and replenishment, and support store floor resets and campaign installations.
- Process transactions accurately using the point-of-sale system, manage returns and exchanges, and uphold cash-handling procedures.
- Support inventory control and loss-prevention procedures, including cycle counts and shrink minimization practices.
- Participate in store events, promotions, and training; assist with opening/closing duties and cross-functional store tasks as required.
Qualifications
- Proven track record of meeting sales targets in luxury or premium retail (recommended 2–4 years).
- Demonstrated clienteling and relationship management skills with a focus on repeat business.
- Excellent interpersonal and communication skills; professional presentation consistent with a luxury brand.
- Flexible availability, including evenings, weekends and holidays, and ability to work retail shift patterns.
- Authorization to work in the United States.
Skills
Experience
Typically requires 2–4 years of retail sales experience with a minimum of demonstrable success in luxury, premium, or lifestyle fashion retail; proven ability to deliver measurable sales results and build a client book.
Education
High school diploma or equivalent; college degree in business, retail, or fashion-related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a fast-paced, client-focused retail culture rooted in creativity and craftsmanship. The environment rewards commercial drive and strong service orientation while offering structured retail training and career progression within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.