Coach Sales Associate III

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for refined leather goods and accessible luxury ready-to-wear. The brand operates globally as part of Tapestry, Inc., and is recognized for craftsmanship, product innovation and a retail network that emphasizes personalised client service and aspirational in-store experiences.

Coach (Tapestry) seeks a Sales Associate III in New York, NY — a luxury retail role focused on clienteling, sales performance and visual merchandising.

Role & Responsibilities

  • Deliver elevated client experiences through proactive outreach, personalised clienteling and meticulous after‑sales service to build long‑term relationships and repeat business.
  • Consistently meet and exceed individual and store sales targets while maintaining KPI discipline and accurate transaction handling.
  • Implement and maintain visual merchandising standards to reflect brand campaigns and optimize product presentation and sell‑through.
  • Manage stockroom and inventory processes including receiving, replenishment, stock counts and loss prevention protocols.
  • Operate point‑of‑sale systems accurately, process transactions and maintain cash and reconciliation procedures.
  • Support store operations such as opening/closing duties, shift coordination and ad hoc administrative tasks.
  • Coach and mentor junior sales staff; share product knowledge and selling techniques to elevate team performance.

Qualifications

  • Proven track record of strong sales performance in luxury or premium fashion retail.
  • Excellent interpersonal, communication and clienteling skills with a customer‑centric mindset.
  • Ability to translate product knowledge into compelling selling narratives and tailored recommendations.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional presentation, discretion and adherence to brand standards.

Skills

Clienteling Visual merchandising Inventory management Point‑of‑sale (POS) systems Cash handling and reconciliation Upselling and cross‑selling techniques Loss prevention awareness

Experience

Typically requires 3+ years of frontline experience in luxury or premium retail with documented success achieving sales targets and cultivating high‑value client relationships; experience mentoring peers or informal leadership within a store setting is desirable.

Education

High school diploma or equivalent; vocational training or retail merchandising certification preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach emphasises craftsmanship, creativity and a client‑first retail ethos. The workplace culture blends commercial rigor with brand storytelling, offering collaborative store teams and opportunities to develop selling and product expertise within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Advisor», «Senior Sales Associate», «Retail Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.