Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — join Coach as a Sales Associate III delivering luxury client service and driving sales.

Overview

Coach is an American luxury fashion house renowned for craftsmanship in leather goods, handbags and accessories. As part of the Tapestry group, Coach combines contemporary design with a heritage approach to product and client experience, operating global retail and wholesale channels and investing in talent development across commercial and creative functions.

Role & Responsibilities

  • Deliver exemplary, personalized client service to high-value and walk-in customers, converting interactions into sales and long-term relationships.
  • Execute proactive clienteling activities, including outreach, appointment setting and follow-up to drive repeat business and lifetime value.
  • Achieve and exceed individual sales targets and KPI metrics through consultative selling and strong product presentation.
  • Maintain visual merchandising standards and ensure the selling floor reflects seasonal directives and brand guidelines.
  • Manage transactions, returns and cash handling accurately using the store POS; ensure compliance with loss-prevention policies.
  • Support inventory management including stock replenishment, receiving, cycle counts and documentation of discrepancies.
  • Act as a brand ambassador by conveying product knowledge, quality details and the Coach heritage to customers.
  • Mentor and support junior sales colleagues, sharing best practices in client service and sales techniques when appropriate.

Qualifications

  • Proven track record in luxury or premium retail sales, typically 2+ years at a comparable brand or environment.
  • Demonstrable ability to meet and exceed sales targets and KPIs.
  • Excellent interpersonal and communication skills with a consultative, client-focused approach.
  • Strong attention to visual detail and familiarity with luxury merchandising standards.
  • Reliable, punctual and able to work retail hours including evenings, weekends and peak seasons.
  • High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising implementation POS transactions and cash handling Inventory control and stock replenishment Product knowledge of leather goods and accessories Loss-prevention awareness Coaching and peer mentoring

Experience

Typically requires 2+ years of progressive experience in luxury or premium retail, with a proven sales record and experience in clienteling and merchandising.

Education

High school diploma or equivalent; vocational or tertiary studies in fashion, retail, merchandising or business preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, performance-oriented retail culture grounded in craftsmanship and modern design. The workplace emphasizes professional development, collaborative team selling and a high standard of presentation consistent with luxury retail expectations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.