Coach Sales Associate III
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary American luxury house known for leather goods, handbags and lifestyle accessories. As part of the Tapestry group, the brand blends American sensibility with modern craftsmanship and operates a global retail network that emphasizes product quality, storytelling and personalized client service.
Coach Sales Associate III in New York — deliver luxury client service, drive sales and cultivate lasting client relationships at Coach.
Role & Responsibilities
- Deliver an elevated, client-focused shopping experience that supports the store's sales targets and brand standards.
- Build and maintain long-term client relationships through proactive clienteling, follow-up and personalized service.
- Execute visual merchandising directives to ensure the selling floor reflects seasonal concepts and brand presentation standards.
- Operate the point-of-sale system, handle transactions and maintain accurate cash handling and reconciliation procedures.
- Manage stockroom organization, inventory intake and floor replenishment to optimize product availability.
- Maintain thorough product knowledge and communicate features, craftsmanship and service offerings to clients.
- Support opening and closing procedures, daily reporting and ad hoc store tasks as required.
- Collaborate with the store team and management to achieve KPIs and participate in training and brand initiatives.
Qualifications
- Proven customer service orientation with polished interpersonal skills and impeccable personal presentation.
- Strong verbal communication and active listening skills; ability to advise and upsell tactfully.
- Capacity to work a retail schedule including evenings, weekends and holidays.
- Authorization to work in the United States (if applying for the New York location).
- Professional discretion and respect for client confidentiality.
Skills
Experience
Typically 2+ years of retail sales experience, preferably within luxury or premium fashion brands, with a demonstrable record of meeting sales targets and developing client relationships.
Education
High school diploma or equivalent; additional coursework or certification in retail, fashion or customer service is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach's retail environment emphasizes polished client service, teamwork and continuous development within a fast-paced luxury setting. The brand values professional presentation, product expertise and a customer-centric mindset, while offering opportunities to learn brand storytelling and retail leadership.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Sales Advisor», «Luxury Retail Associate», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.