Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — deliver luxury client service, drive sales and cultivate lasting client relationships at Coach.

Overview

Coach is a contemporary American luxury house known for leather goods, handbags and lifestyle accessories. As part of the Tapestry group, the brand blends American sensibility with modern craftsmanship and operates a global retail network that emphasizes product quality, storytelling and personalized client service.

Role & Responsibilities

  • Deliver an elevated, client-focused shopping experience that supports the store's sales targets and brand standards.
  • Build and maintain long-term client relationships through proactive clienteling, follow-up and personalized service.
  • Execute visual merchandising directives to ensure the selling floor reflects seasonal concepts and brand presentation standards.
  • Operate the point-of-sale system, handle transactions and maintain accurate cash handling and reconciliation procedures.
  • Manage stockroom organization, inventory intake and floor replenishment to optimize product availability.
  • Maintain thorough product knowledge and communicate features, craftsmanship and service offerings to clients.
  • Support opening and closing procedures, daily reporting and ad hoc store tasks as required.
  • Collaborate with the store team and management to achieve KPIs and participate in training and brand initiatives.

Qualifications

  • Proven customer service orientation with polished interpersonal skills and impeccable personal presentation.
  • Strong verbal communication and active listening skills; ability to advise and upsell tactfully.
  • Capacity to work a retail schedule including evenings, weekends and holidays.
  • Authorization to work in the United States (if applying for the New York location).
  • Professional discretion and respect for client confidentiality.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Product knowledge (leather goods and accessories) Sales reporting and KPI awareness

Experience

Typically 2+ years of retail sales experience, preferably within luxury or premium fashion brands, with a demonstrable record of meeting sales targets and developing client relationships.

Education

High school diploma or equivalent; additional coursework or certification in retail, fashion or customer service is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach's retail environment emphasizes polished client service, teamwork and continuous development within a fast-paced luxury setting. The brand values professional presentation, product expertise and a customer-centric mindset, while offering opportunities to learn brand storytelling and retail leadership.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.