Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — boutique sales role delivering luxury client service and driving results for Coach.

Overview

Coach is a global luxury accessories and lifestyle brand known for its craftsmanship in leather goods and modern American design. As part of Tapestry, Inc., Coach combines heritage product expertise with contemporary retail experiences and operates boutiques and wholesale channels worldwide.

Role & Responsibilities

  • Deliver exemplary, personalized client service that fosters long-term relationships and drives repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and effective clienteling.
  • Develop and maintain deep product knowledge of Coach collections, materials, and craftsmanship to advise clients accurately.
  • Execute visual merchandising and store standards to uphold the brand aesthetic and seasonal directives.
  • Manage POS transactions, returns, and gift services with accuracy; ensure cash-handling and reconciliation procedures are followed.
  • Build and manage a client book using CRM/clienteling tools; proactively conduct outreach and follow-up to maximize sales opportunities.
  • Assist with inventory management, stock replenishment, and loss-prevention protocols to protect merchandise integrity.
  • Support store teamwork by collaborating on floor coverage, promotions, and events; represent the brand at trunk shows and client appointments as required.

Qualifications

  • Proven aptitude for luxury retail sales with a client-focused approach and polished interpersonal skills.
  • Excellent verbal communication and active listening skills; capable of delivering persuasive, consultative selling.
  • Strong numerical accuracy for handling transactions and meeting sales targets.
  • Flexible availability including evenings, weekends and holidays; comfort with prolonged standing and retail pace.
  • Legal authorization to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and brand presentation Point-of-sale (POS) transaction handling Inventory control and loss-prevention practices Consultative selling and objection handling CRM usage for client outreach and follow-up

Experience

Typically requires 2+ years of progressive experience in luxury or premium retail, with demonstrable success in meeting sales objectives and cultivating high-value client relationships. Prior exposure to handbags, leather goods, or accessories retail is highly advantageous.

Education

High school diploma or equivalent required; tertiary education in fashion, retail, or business is a plus but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, modern luxury and an accessible, design-led aesthetic. As part of Tapestry, the brand cultivates an inclusive, collaborative retail culture that prizes client experience, professional development and creativity across its boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.