Coach Sales Associate III
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., and operates a global retail network that blends contemporary design with craftsmanship. As an employer, Coach emphasizes customer experience, product knowledge and professional development within a fast-paced retail environment.
Coach Sales Associate III in New York, NY — senior retail role focused on clienteling, sales performance and luxury brand presentation.
Role & Responsibilities
- Deliver an elevated, client-centric experience that drives conversion, average transaction value and long-term loyalty.
- Execute proactive clienteling using store CRM to cultivate relationships, follow up on leads and schedule private appointments.
- Achieve individual and store sales targets and KPIs through consultative selling and effective product presentation.
- Maintain visual merchandising standards and ensure merchandise is presented according to brand directives.
- Operate POS and complete transactions accurately; handle exchanges, returns and cash procedures in accordance with policy.
- Support inventory management activities including stock replenishment, receiving and periodic counts.
- Coach and mentor less-experienced sales colleagues; contribute to a high-performance team culture.
- Adhere to loss-prevention, compliance and operational procedures to protect brand assets and customer data.
Qualifications
- Proven retail sales experience, preferably 2+ years in luxury or premium fashion brands.
- Demonstrable record of meeting or exceeding sales targets and delivering measurable clienteling results.
- Strong interpersonal and communication skills with the ability to build rapport across diverse clientele.
- Flexible availability to work evenings, weekends and holiday peaks; willingness to work retail hours.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically requires 2+ years of direct retail sales experience with exposure to luxury or premium fashion brands and a track record of clienteling and achieving sales targets.
Education
High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a customer-first retail culture grounded in craftsmanship and contemporary American luxury. The workplace values initiative, professional growth and collaboration across store teams, with emphasis on brand presentation and exceptional service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.