Coach Sales Associate III

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Seniority Senior
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Coach Sales Associate III in New York, NY — senior retail role focused on clienteling, sales performance and luxury brand presentation.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. The brand is part of Tapestry, Inc., and operates a global retail network that blends contemporary design with craftsmanship. As an employer, Coach emphasizes customer experience, product knowledge and professional development within a fast-paced retail environment.

Role & Responsibilities

  • Deliver an elevated, client-centric experience that drives conversion, average transaction value and long-term loyalty.
  • Execute proactive clienteling using store CRM to cultivate relationships, follow up on leads and schedule private appointments.
  • Achieve individual and store sales targets and KPIs through consultative selling and effective product presentation.
  • Maintain visual merchandising standards and ensure merchandise is presented according to brand directives.
  • Operate POS and complete transactions accurately; handle exchanges, returns and cash procedures in accordance with policy.
  • Support inventory management activities including stock replenishment, receiving and periodic counts.
  • Coach and mentor less-experienced sales colleagues; contribute to a high-performance team culture.
  • Adhere to loss-prevention, compliance and operational procedures to protect brand assets and customer data.

Qualifications

  • Proven retail sales experience, preferably 2+ years in luxury or premium fashion brands.
  • Demonstrable record of meeting or exceeding sales targets and delivering measurable clienteling results.
  • Strong interpersonal and communication skills with the ability to build rapport across diverse clientele.
  • Flexible availability to work evenings, weekends and holiday peaks; willingness to work retail hours.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Customer relationship management (CRM) Sales reporting and KPI awareness Stock management and inventory control Loss-prevention and cash-handling procedures

Experience

Typically requires 2+ years of direct retail sales experience with exposure to luxury or premium fashion brands and a track record of clienteling and achieving sales targets.

Education

High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.620 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.731 active listings on Cerulean, 1159 of which are new. In USA as a whole, Cerulean currently features 3.349 open positions, with 1246 posted this week.

Culture

Coach cultivates a customer-first retail culture grounded in craftsmanship and contemporary American luxury. The workplace values initiative, professional growth and collaboration across store teams, with emphasis on brand presentation and exceptional service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.