Coach Sales Associate III
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand known for modern American craftsmanship and leather goods. As part of Tapestry, Inc., Coach combines heritage design with contemporary retail strategies and operates flagship boutiques and concessions in major luxury markets worldwide.
Coach is hiring a Sales Associate III in New York, NY to deliver luxury client service and drive sales performance.
Role & Responsibilities
- Deliver exceptional, personalized client service to build long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling.
- Maintain expert product knowledge across categories to educate clients and tailor recommendations.
- Manage client files and follow up using CRM tools to drive appointments, conversions and after‑sales service.
- Execute visual merchandising standards and store resets to uphold brand presentation and commercial priorities.
- Process transactions accurately using the point-of-sale system; handle cash and payments in accordance with policy.
- Support stock management, inventory counts, replenishment and loss-prevention procedures.
- Collaborate with store leadership on promotions, events and local marketing initiatives.
Qualifications
- Proven track record in luxury or premium retail sales with measurable sales performance.
- Strong interpersonal and communication skills, with an emphasis on consultative selling and relationship management.
- Ability to work a flexible schedule including nights, weekends and peak retail periods.
- Professional appearance and adherence to brand standards for client-facing roles.
- Right to work in the hiring country and ability to pass any required background checks.
Skills
Experience
Typically 2+ years of direct sales experience in a luxury or premium retail environment, with demonstrated success in meeting sales targets and cultivating a high-value client base.
Education
High school diploma or equivalent required; tertiary education in retail, business or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes elevated client service, craftsmanship and contemporary design within an inclusive workplace. As part of the Tapestry family, the brand fosters professional development through training, mentorship and cross‑brand opportunities across global retail networks.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Advisor», «Luxury Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.