Coach Sales Associate III

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Seniority Senior
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY to deliver luxury client service and drive sales performance.

Overview

Coach is a global luxury accessories and lifestyle brand known for modern American craftsmanship and leather goods. As part of Tapestry, Inc., Coach combines heritage design with contemporary retail strategies and operates flagship boutiques and concessions in major luxury markets worldwide.

Role & Responsibilities

  • Deliver exceptional, personalized client service to build long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling.
  • Maintain expert product knowledge across categories to educate clients and tailor recommendations.
  • Manage client files and follow up using CRM tools to drive appointments, conversions and after‑sales service.
  • Execute visual merchandising standards and store resets to uphold brand presentation and commercial priorities.
  • Process transactions accurately using the point-of-sale system; handle cash and payments in accordance with policy.
  • Support stock management, inventory counts, replenishment and loss-prevention procedures.
  • Collaborate with store leadership on promotions, events and local marketing initiatives.

Qualifications

  • Proven track record in luxury or premium retail sales with measurable sales performance.
  • Strong interpersonal and communication skills, with an emphasis on consultative selling and relationship management.
  • Ability to work a flexible schedule including nights, weekends and peak retail periods.
  • Professional appearance and adherence to brand standards for client-facing roles.
  • Right to work in the hiring country and ability to pass any required background checks.

Skills

Clienteling and relationship management Luxury product knowledge (leather goods, accessories) Point-of-sale (POS) operation and cash handling CRM usage for follow-up and appointment management Visual merchandising and fixture maintenance Inventory control and loss-prevention practices

Experience

Typically 2+ years of direct sales experience in a luxury or premium retail environment, with demonstrated success in meeting sales targets and cultivating a high-value client base.

Education

High school diploma or equivalent required; tertiary education in retail, business or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes elevated client service, craftsmanship and contemporary design within an inclusive workplace. As part of the Tapestry family, the brand fosters professional development through training, mentorship and cross‑brand opportunities across global retail networks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.