Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Associate III to deliver luxury client service, exceed sales targets and uphold brand presentation standards.

Overview

Coach is a globally recognised American luxury accessories and lifestyle brand and operates as part of Tapestry, Inc., a leading house of contemporary luxury brands. The label is known for its craftsmanship, elevated leather goods and experiential retail, and offers employees exposure to high standards of product knowledge, client service and visual merchandising within an international luxury network.

Role & Responsibilities

  • Deliver exceptional, personalised client service and proactive clienteling to build long-term relationships and drive repeat business.
  • Consistently achieve and exceed individual and store sales targets and KPIs through consultative selling and suggestive service.
  • Maintain elevated standards of presentation by executing visual merchandising, product placement and store floor resets according to brand directives.
  • Manage point-of-sale transactions, returns and exchanges accurately while adhering to cash-handling and reconciliation procedures.
  • Support inventory control, stock replenishment and receiving processes, including accurate tagging and inventory audits.
  • Act as an ambassador for the brand by maintaining up-to-date product knowledge across full collections and communicating features and craftsmanship to clients.
  • Support loss-prevention and operational procedures, and mentor junior sales colleagues when required.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or accessories.
  • Outstanding interpersonal and communication skills with strong clienteling and relationship-building capability.
  • Demonstrated ability to meet measurable sales targets and KPIs.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • High standards of personal presentation and professional demeanour.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Cash handling and reconciliation Inventory management Product knowledge (leather goods and accessories) Customer relationship management (CRM) practices

Experience

Typically 2+ years of progressive experience in retail sales, with preference for candidates who have operated in luxury, premium or designer store environments and who can demonstrate consistent sales performance.

Education

High school diploma or equivalent; tertiary study in fashion, retail, business or a related discipline is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a refined retail environment where craftsmanship, heritage and modern design converge. The workplace emphasizes client-first service, continuous product education and collaboration across store teams, with opportunities to learn within a global luxury-group structure.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.