Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Associate III in New York, NY — experienced luxury retail professional to drive sales and cultivate client relationships.

Overview

Coach is an American luxury fashion house known for modern leather goods, handbags and accessories. The brand operates globally through flagship stores, wholesale and e-commerce channels and is part of the Tapestry group. As an employer, Coach emphasizes craftsmanship, contemporary design and elevated client service within a commercially driven retail organisation.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and after-sales follow-up.
  • Consistently achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
  • Execute visual merchandising standards and maintain presentation of product displays to brand guidelines.
  • Process sales transactions, manage returns/exchanges and ensure accurate use of POS and CRM systems.
  • Support inventory management, stock replenishment, receiving and loss-prevention procedures.
  • Participate in store events, product launches and local marketing initiatives to drive footfall and conversion.
  • Coach and mentor junior sales staff; model brand behaviours and contribute to a collaborative, service-driven team environment.

Qualifications

  • Proven track record in luxury or premium retail sales with demonstrable results against targets.
  • Exceptional interpersonal and communication skills with strong clienteling ability.
  • Professional appearance and thorough product knowledge of leather goods and accessories.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Right to work in the hiring country and ability to travel locally as required.

Skills

Luxury clienteling Personal selling and closing Visual merchandising Inventory control and stock management Point-of-sale (POS) systems CRM software for client management Cash handling and transaction reconciliation

Experience

Typically 2–4 years of progressively responsible experience in luxury or premium retail sales, with a record of meeting or exceeding sales targets and experience mentoring junior team members.

Education

High school diploma or equivalent; tertiary qualification in retail, fashion or business is preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach promotes a creative yet performance-oriented retail culture that blends elevated customer service with commercial ambition. The brand values professional development, teamwork and a polished customer-first approach, offering internal training and career pathways within its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.