Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Associate III to drive luxury retail sales, clienteling and visual standards at a flagship location.

Overview

Coach is an American luxury accessories and lifestyle brand within the Tapestry portfolio. Renowned for modern leather goods and elevated ready-to-wear, Coach combines heritage craftsmanship with contemporary design across a global retail network. As an employer, the brand emphasizes customer-centric retail execution, product expertise, and a commitment to brand storytelling at the store level.

Role & Responsibilities

  • Deliver an exceptional, personalized luxury client experience that cultivates loyalty and repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling and consultative clienteling.
  • Maintain and execute visual merchandising standards, ensuring product presentation aligns with brand directives.
  • Manage transactions accurately using the store POS and support omnichannel operations (click & collect, returns).
  • Build and maintain an organized client database; follow up on leads, appointments, and after‑sales service.
  • Support inventory control activities including receiving, stock replenishment, cycle counts and loss prevention.
  • Collaborate with the store leadership team on promotions, campaigns and store projects; mentor junior colleagues.

Qualifications

  • Proven track record of meeting or exceeding sales targets in a luxury or premium retail environment.
  • Excellent interpersonal skills with strong consultative selling and relationship‑building ability.
  • High attention to detail and a disciplined approach to visual merchandising and stock management.
  • Flexible availability to work retail hours including evenings, weekends and holiday peaks.
  • Professional presentation and polished communication in face‑to‑face and digital client interactions.
  • Ability to stand for extended periods and to handle routine stock movement (lifting up to typical retail limits).

Skills

Clienteling Luxury retail sales Visual merchandising Point of sale (POS) operation CRM and client database management Inventory control and stock replenishment Cash handling and transaction accuracy Loss prevention and store standards Omnichannel retail support (in‑store/online fulfilment)

Experience

Approximately 3+ years of hands-on sales experience in luxury, premium, or designer retail; demonstrable experience in clienteling, merchandising and achieving sales targets preferred.

Education

High school diploma or equivalent. Post-secondary study in retail, merchandising, fashion or a related discipline is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a retail culture that prizes craftsmanship, product knowledge and elevated client service. Teams operate in a collaborative, performance-driven environment where mentoring, visual excellence and brand storytelling are integral to daily work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.