Coach Sales Associate

About Coach

Coach is an American luxury leather-goods and accessories house known for its crafted handbags, ready-to-wear and lifestyle products. The brand operates globally through flagship stores, concessions and e‑commerce and is part of the Tapestry group, enabling careers that combine heritage craftsmanship with contemporary retail and brand-building platforms.

Coach seeks a Sales Associate to serve as a front-line brand ambassador in our retail environment. The role combines luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue, requiring the delivery of elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently (purchases, returns, exchanges, online pickups)
• Support inventory cycles: receive shipments, stock shelves, and manage product movement
• Assist teammates in functional areas as required
• Foster a collaborative, trust-based environment; encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS)
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Strong English proficiency
• Knowledge of fashion trends and competitors

Skills

Experience

1+ years of sales experience, preferably in the luxury retail sector. Knowledge of fashion trends and competitors is valued. Experience with live-stream shopping, video demonstrations, and data acquisition through clienteling platforms is preferred.

Education

High school diploma or equivalent. A combination of education and relevant sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a service‑oriented, design‑led workplace that values craftsmanship, commercial acumen and client intimacy. As part of the Tapestry group, the brand emphasizes professional development, inclusive collaboration and opportunities to engage with global retail and merchandising teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.