Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — join Coach as a Sales Associate III to drive luxury sales and client relationships in a flagship retail environment.

Overview

Coach is an American luxury fashion house known for leather goods, ready-to-wear and accessories. The brand is part of Tapestry, Inc., a global luxury conglomerate. Coach combines modern design with artisanal craftsmanship and operates flagship stores, concessions and wholesale accounts worldwide.

Role & Responsibilities

  • Deliver exceptional, personalized service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of leather goods, accessories and apparel.
  • Maintain visual merchandising standards on the sales floor, ensuring product presentation aligns with brand directives and promotional campaigns.
  • Operate point-of-sale (POS) systems accurately; process sales, returns and exchanges while adhering to cash-handling and loss-prevention procedures.
  • Manage stock on the sales floor and in back-of-house: receive, replenish and conduct inventory checks to ensure product availability and presentation.
  • Support daily store operations, including opening/closing procedures, team briefings and participation in promotional events and trunk shows.
  • Act as a brand ambassador, demonstrating product knowledge, company history and craftsmanship to clients and colleagues.
  • Coach and mentor junior sales staff when required, sharing best practices for client service and selling techniques.

Qualifications

  • Proven track record in retail sales, preferably within luxury or premium fashion brands.
  • Demonstrable clienteling and relationship-management skills with the ability to cultivate repeat business.
  • Excellent verbal communication and interpersonal skills; professional presentation and demeanor.
  • Comfortable working flexible schedules, including evenings, weekends and peak retail periods.
  • Strong numeracy and attention to detail for accurate transaction processing and inventory control.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling Upselling and cross-selling Customer service Product knowledge (leather goods and accessories)

Experience

Typically 2–4 years of retail sales experience with at least some exposure to luxury or premium brands; demonstrable success meeting sales targets and managing client relationships.

Education

High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service are advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasizes craftsmanship, modern luxury and a client-first sales culture. The workplace values creativity, inclusivity and professional development within a global luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.