Coach Sales Associate III

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Seniority Senior
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Coach Sales Associate III in New York, NY — senior luxury retail role delivering exceptional client service and exceeding sales targets.

Overview

Coach is an American luxury accessories and lifestyle brand known for refined leather goods and contemporary ready-to-wear. Operating globally, Coach is part of Tapestry, Inc., and is recognized for craftsmanship, accessible luxury positioning and immersive retail experiences. As an employer, Coach emphasizes elevated client service, visual brand presentation and ongoing talent development within its retail network.

Role & Responsibilities

  • Consistently achieve and exceed individual and store sales targets through proactive client engagement and personalised recommendations.
  • Develop and maintain high-value client relationships using clienteling techniques and follow-up to drive repeat business and lifetime value.
  • Deliver an exceptional luxury customer experience aligned with brand standards, including styling consultations and product storytelling.
  • Execute visual merchandising directives and maintain floor presentation to brand guidelines, including seasonal resets and window displays.
  • Process sales transactions, returns and exchanges accurately while ensuring strict adherence to cash-handling and POS procedures.
  • Support inventory control activities: receiving, stock replenishment, cycle counts and shrinkage prevention.
  • Contribute to store operations and events (product launches, trunk shows, private client appointments) and assist in loss-prevention measures.
  • Mentor and support junior sales staff; share best practices to elevate team performance and client service consistency.

Qualifications

  • Minimum 3 years' retail experience, preferably within luxury, premium fashion or accessories.
  • Proven track record of meeting or exceeding sales KPIs in a retail environment.
  • Exceptional interpersonal and communication skills with a client-first mindset.
  • Comfortable working flexible schedules including evenings, weekends and holiday periods.
  • High school diploma or equivalent; additional vocational or retail certifications are advantageous.

Skills

Clienteling and relationship management Luxury customer service and product storytelling Visual merchandising and shop-floor presentation Point-of-sale (POS) transactions and cash handling Inventory management and stock control Sales techniques, upselling and cross-selling Event support and private-client appointment execution Loss prevention awareness

Experience

At least three years of progressively responsible retail experience, with demonstrable success in luxury or premium fashion sales and documented achievement of individual sales targets. Experience with clienteling systems and participation in merchandising or store events is preferred.

Education

High school diploma or equivalent; vocational training or retail/merchandising certification preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric retail culture that values authenticity, craftsmanship and sophisticated presentation. The workplace encourages collaborative team dynamics, professional development in luxury retail practices and a commitment to elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.