Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to drive sales, deliver bespoke client service and uphold luxury retail standards.

Overview

Coach is an American leather‑goods house renowned for modern craftsmanship and accessible luxury. The brand operates globally and is part of Tapestry, a multinational luxury fashion group; as an employer it emphasizes client experience, product excellence and career development within a fast‑paced retail environment.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long‑term client relationships through proactive clienteling and follow‑up.
  • Consistently achieve and exceed sales targets and KPI metrics through consultative selling and effective conversion strategies.
  • Maintain elevated visual merchandising standards and ensure product presentation aligns with brand guidelines.
  • Manage daily store operations including POS transactions, accurate cash handling, inventory replenishment and stock integrity.
  • Support loss‑prevention protocols and ensure compliance with store policies and brand procedures.
  • Contribute to local CRM activities and assist with client events, private appointments and product launches.
  • Mentor and support junior team members when required and help communicate promotions, product knowledge and selling techniques.

Qualifications

  • Minimum 2 years of retail experience, ideally within a luxury or premium leather‑goods environment.
  • Proven track record of meeting or exceeding individual sales targets and KPIs.
  • Strong interpersonal skills with an ability to tailor service to affluent and discerning clients.
  • Availability to work retail hours including evenings, weekends and holidays as required.
  • Right to work in the United States and ability to travel locally for client appointments or events.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising and product presentation Point‑of‑sale (POS) operations and cash handling Inventory control and stock replenishment Loss prevention awareness CRM usage and client database activities

Experience

At least two years of frontline retail experience, preferably within luxury fashion or leather goods, with documented sales performance and client development experience.

Education

High school diploma or equivalent; tertiary study in fashion, retail or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client‑centric retail culture that values craftsmanship, inclusivity and professional growth. As part of the Tapestry group, the brand combines boutique‑level service expectations with structured career pathways and cross‑brand opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.