Coach Sales Associate
- Location
- Charlotte North Carolina USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury brand renowned for leather goods and accessories, operating globally as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design and elevated client experiences across a network of freestanding boutiques, department store concessions and digital channels.
Coach seeks a Sales Associate to serve as a front-line brand ambassador at its Charlotte, North Carolina retail location. This role delivers personalized, elevated shopping experiences while driving individual and store sales performance through luxury retail service, omni-channel selling, and team collaboration. The Sales Associate builds client relationships via product expertise and fashion advice, manages daily store operations, and utilizes mobile POS and clienteling tools to capture customer data and encourage repeat purchases.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently (purchases, returns, exchanges, online pickups)
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors
- Proficiency with POS operation and basic computer skills (iPad, laptop, mobile POS)
- Ability to work at a fast pace; capable of lifting 25 lbs regularly (up to 50 lbs occasionally), climbing, bending, kneeling, and maneuvering sales floor and stockroom
- Strong English language proficiency
- Luxury retail background and social media savvy (preferred)
- Experience with live-stream shopping, video demonstrations, clienteling, and customer data acquisition (preferred)
Skills
Experience
1+ years of sales experience, preferably in luxury retail; knowledge of fashion trends and competitive landscape; familiarity with POS systems and basic computer operations.
Education
High school diploma or equivalent preferred; combination of education and relevant sales experience will be considered.
Workplace
This position is based in Charlotte, North Carolina, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a client‑centric, design‑led culture that values craftsmanship, inclusivity and professional development. As part of the Tapestry group, the brand blends heritage leatherwork with contemporary retail practices and offers opportunities to grow within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Sales Advisor», «Client Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.