Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York, NY — deliver luxury client service, drive sales and support boutique operations at Coach.

Overview

Coach is an American luxury brand renowned for leather goods and accessories, operating globally as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design and elevated client experiences across a network of freestanding boutiques, department store concessions and digital channels.

Role & Responsibilities

  • Deliver exceptional, personalized service to high‑value clients and cultivate long‑term client relationships through proactive clienteling.
  • Consistently meet and exceed individual and store sales targets, converting traffic into measurable revenue.
  • Maintain expert product knowledge across categories to advise clients on styling, materials and care.
  • Support visual merchandising standards and ensure the boutique presentation aligns with brand directives.
  • Execute point‑of‑sale transactions, handle cash and refunds accurately and follow store opening/closing procedures.
  • Manage stockroom and on‑floor inventory, including replenishment, stock integrity and loss‑prevention practices.
  • Assist in onboarding and mentoring less experienced sales staff; model exemplary client service and operational discipline.
  • Participate in events, private appointments and post‑sale follow up to deepen client engagement.

Qualifications

  • Minimum 3 years of retail experience, preferably within luxury or premium fashion accessories.
  • Proven track record of meeting sales targets and delivering high‑value client service.
  • Excellent verbal communication and interpersonal skills, with refined presentation and grooming standards.
  • Flexible schedule availability including evenings, weekends and holidays typical of retail operations.
  • Legal right to work in the United States.

Skills

Luxury clienteling and relationship management Visual merchandising and floor presentation Point‑of‑sale (POS) transactions and cash handling Inventory control and loss prevention Upselling and cross‑selling techniques Appointment selling and private client events Basic familiarity with CRM and retail reporting tools

Experience

Approximately 3+ years of hands‑on retail experience in a luxury or premium brand environment, with demonstrated sales performance and client development skills; experience mentoring junior colleagues is preferred.

Education

High school diploma or equivalent required; vocational training or tertiary education in fashion, retail or related fields is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client‑centric, design‑led culture that values craftsmanship, inclusivity and professional development. As part of the Tapestry group, the brand blends heritage leatherwork with contemporary retail practices and offers opportunities to grow within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.