Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York — a client-focused retail role driving luxury sales and exceptional service.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear, operating globally within the Tapestry, Inc. portfolio. The brand emphasizes craftsmanship, contemporary design and elevated client experiences across flagship stores and premium retail locations.

Role & Responsibilities

  • Deliver exemplary, personalised client service to cultivate long-term relationships and maximise lifetime value.
  • Meet and exceed individual and store sales targets through proactive selling, upselling and cross-selling of Coach product categories.
  • Execute clienteling activities, including follow-up communications, appointment management and targeted outreach to high-potential clients.
  • Maintain authoritative product knowledge across leather goods, accessories and seasonal collections to articulate brand heritage and product features.
  • Support visual merchandising standards and store floor resets to ensure the retail environment reflects brand presentation guidelines.
  • Operate point-of-sale systems, process transactions, handle cash and manage returns with accuracy and discretion.
  • Assist with stock management, inventory counts, replenishment and shrink-prevention procedures.
  • Act as a role model for service behaviours; provide on-floor coaching to junior colleagues when required.

Qualifications

  • Proven track record in retail sales, preferably within luxury or premium fashion (typically 2+ years).
  • Demonstrable ability to meet sales KPIs and work to target-driven objectives.
  • Strong interpersonal skills with a consultative selling approach and polished communication.
  • Excellent visual merchandising sensibility and attention to presentation detail.
  • Flexible availability including weekends and peak retail periods; legally authorised to work in the location.

Skills

Clienteling Upselling and cross-selling Visual merchandising Inventory management Cash handling and POS operation Loss-prevention awareness CRM familiarity Customer relationship management

Experience

Typically 2+ years of progressive retail experience, with preference given to candidates from luxury or premium fashion houses and a demonstrated history of achieving sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; post-secondary education in retail, fashion or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, design-led environment that values craftsmanship, customer-first service and individual development. The brand operates with a commercial focus while encouraging creativity and professional growth within a global fashion group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.