Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — boutique sales role delivering personalised client experiences and driving store performance.

Overview

Coach is an American luxury fashion house known for its craftsmanship in leather goods and accessories. The brand operates globally and is part of the Tapestry family of brands, combining a design-led approach with premium retail experiences and a focus on client service.

Role & Responsibilities

  • Deliver a differentiated, high‑touch client experience through personalised clienteling, sales outreach and follow-up to build long‑term relationships and loyalty.
  • Consistently achieve or exceed individual sales targets, conversion and average transaction value metrics.
  • Maintain visual merchandising standards, execute floor moves and ensure displays reflect seasonal and promotional directives.
  • Operate point-of-sale (POS) systems, process transactions accurately and manage returns and exchanges in accordance with policy.
  • Support inventory control activities including receiving, stock replenishment, cycle counts and shrink prevention measures.
  • Develop and maintain deep product knowledge across leather goods, accessories and ready-to-wear to advise clients confidently.
  • Collaborate with the store team to maintain impeccable presentation, cleanliness and operational readiness of the boutique.

Qualifications

  • Proven success in a retail sales role, ideally within luxury or premium fashion houses.
  • Strong interpersonal and communication skills with a client-focused service orientation.
  • Comfortable working a flexible retail schedule including evenings, weekends and holidays.
  • Ability to handle transactions accurately, maintain confidentiality and follow cash-handling procedures.
  • Capability to stand for extended periods and lift up to typical stock weight (e.g., 15–25 kg).

Skills

Clienteling Visual merchandising POS systems Cash handling Inventory management Loss prevention Product knowledge (leather goods and accessories)

Experience

Typically 2+ years of direct retail sales experience, preferably in luxury or high-end fashion; demonstrated track record of meeting sales KPIs and delivering personalised client service.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or customer service is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach emphasises craftsmanship, accessible luxury and customer intimacy, operating within the Tapestry group that values collaboration across its portfolio of brands. The workplace culture in boutiques is client-centric and fast-paced, rewarding commercial performance, product knowledge and refined service delivery.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.