Coach Sales Associate III
About Coach
Coach is a contemporary American house of leather goods and lifestyle accessories and is part of the Tapestry, Inc. portfolio. The brand operates a global retail network and is recognized for its craftsmanship, design-led product, and customer-centric approach to luxury retail.
Coach in New York, NY is hiring a Sales Associate III to deliver luxury client service and drive store sales.
Role & Responsibilities
- Deliver exemplary, personalised service to luxury clients and cultivate long-term client relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling, product knowledge and upselling.
- Maintain visual merchandising standards, ensuring product presentation aligns with brand directives and seasonal campaigns.
- Manage stock activities including receiving, replenishment, inventory counts and accurate record-keeping to support store KPIs.
- Operate the point-of-sale system, process transactions, returns and exchanges, and ensure accurate cash handling.
- Support loss-prevention procedures, maintain store housekeeping and compliance with company policies.
- Act as a mentor to junior sales staff and contribute to in-store training and onboarding when required.
Qualifications
- Proven track record in a retail sales role, preferably within luxury fashion or accessories.
- Excellent interpersonal and communication skills with a professional, service-oriented demeanour.
- Strong numeracy and attention to detail for accurate transactions and inventory control.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
- Ability to work effectively as part of a team and independently when required.
Skills
Experience
Typically 2+ years of progressive retail sales experience, with preference for candidates who have worked in luxury or premium fashion environments and have demonstrable sales performance.
Education
High school diploma or equivalent required; post-secondary education or vocational training in retail, fashion or related fields is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a fast-paced, customer-focused retail environment that values craftsmanship, style and elevated client service. The workplace emphasises collaboration, professional development and a commitment to brand presentation and guest experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Retail Sales Specialist», «Store Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.