Coach Sales Associate III
Coach is hiring a Sales Associate III in New York, NY — deliver elevated client service and exceed retail sales targets for a leading luxury accessories brand.
Overview
Coach is a leading American leather‑goods and accessories house known for modern luxury and craftsmanship. The brand operates globally across retail, wholesale and digital channels and is part of the multi‑brand group Tapestry, Inc., which supports creative design, client experience and talent development across its portfolio.
Role & Responsibilities
- Deliver exceptional, personalised client service that builds long‑term relationships and drives repeat business.
- Consistently achieve and exceed individual and store sales targets through active clienteling and consultative selling.
- Execute visual merchandising standards and maintain brand presentation to maximise product appeal and conversion.
- Operate point‑of‑sale systems accurately, process transactions, returns and exchanges, and manage cash handling procedures.
- Support inventory control activities including stock counts, replenishment and loss‑prevention protocols.
- Contribute to store events, private appointments and product launches to cultivate high‑value clientele.
- Collaborate with store leadership to share market and client feedback and support operational initiatives.
Qualifications
- Proven experience in luxury or premium retail sales, with a demonstrable record of meeting sales objectives.
- Outstanding interpersonal and communication skills with a client‑centric mindset.
- Professional presentation and an understanding of contemporary fashion and accessories.
- Ability to work flexible hours, including weekends and evenings, and to stand for extended periods.
- Strong numeracy, attention to detail and commitment to loss‑prevention practices.
Skills
Experience
Typically 2–4 years of direct experience in luxury or premium retail sales with a proven track record of achieving sales targets and delivering bespoke client service.
Education
High school diploma or equivalent; tertiary study in business, fashion or retail management is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends contemporary design with an emphasis on craftsmanship and elevated client experiences. The workplace culture values collaboration, professional development and commercial creativity across retail and corporate teams within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.