Coach Sales Associate III
Coach seeks a Sales Associate III in New York, NY to drive luxury retail sales and deliver exceptional client service.
Overview
Coach is an American luxury fashion house known for its craftsmanship in leather goods, handbags and accessories. The brand operates globally and is part of the Tapestry, Inc. portfolio, combining heritage craftsmanship with contemporary design and a retail-focused culture.
Role & Responsibilities
- Deliver elevated, personalised client experiences that reflect the Coach brand and drive repeat business through active clienteling and relationship building.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
- Maintain impeccable store standards including visual merchandising, stock presentation and housekeeping to luxury retail benchmarks.
- Operate point-of-sale and payment systems accurately, manage transactions, returns and daily cash handling procedures.
- Support inventory control activities including receiving, tagging, cycle counts and shrinkage prevention.
- Collaborate with store leadership to execute promotions, product launches and omnichannel fulfilment (click & collect, ship-from-store).
- Act as a role model for junior sales staff, providing coaching on selling techniques, product knowledge and service standards when required.
Qualifications
- Proven retail experience in luxury or premium brands, with a demonstrable track record of meeting sales targets.
- Excellent interpersonal and communication skills with a polished, client-focused demeanour.
- Ability to perform routine store operational tasks accurately (cash handling, stock management, POS operation).
- Flexible availability including evenings, weekends and peak seasonal periods; legally authorized to work in the hire country.
- High school diploma or equivalent; additional retail or fashion-focused training is advantageous.
Skills
Experience
Typically 2+ years of frontline retail experience with at least some tenure in luxury or premium fashion; demonstrated success converting high-value transactions and maintaining client portfolios.
Education
High school diploma or equivalent; vocational or post-secondary coursework in retail, fashion, or hospitality is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a craftsmanship-led, design-forward workplace that values creativity, client service and commercial rigor. The retail culture emphasizes mentorship, professional development and delivering an elevated brand experience across all customer touchpoints.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.