Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — boutique retail role delivering high-touch client service and driving sales for Coach in New York, NY.

Overview

Coach is an American luxury leather-goods and accessories house known for craftsmanship and modern design. The brand operates globally and is part of Tapestry, Inc., a parent company that houses multiple accessible-luxury labels. As an employer, Coach combines heritage artisanal savoir-faire with contemporary retail innovation and a focus on customer experience.

Role & Responsibilities

  • Deliver exceptional, personalized client service to meet and exceed store sales targets and KPIs.
  • Develop and maintain a curated client book through proactive clienteling, follow-up communications and appointment setting.
  • Demonstrate authoritative product knowledge across leather goods, ready-to-wear and accessories to advise clients and close sales.
  • Operate cash register and POS systems accurately; process transactions, returns and exchanges in accordance with store policy.
  • Support visual merchandising standards and ensure the boutique reflects brand presentation guidelines.
  • Manage inventory activities including receiving, stock replenishment, cycle counts and loss-prevention practices.
  • Contribute to store performance through teamwork, participation in promotional initiatives and coaching junior staff when required.

Qualifications

  • Proven retail sales record in luxury or premium fashion (typically 2+ years preferred).
  • Polished interpersonal presentation and strong client relationship skills.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Right to work in the job location without sponsorship.

Skills

Clienteling Point of Sale (POS) systems Visual merchandising Inventory management Loss prevention Luxury product knowledge Exceptional verbal communication

Experience

Typically 2+ years of progressive sales experience in luxury or premium retail; experience building repeat clientele and meeting sales KPIs is expected. Prior exposure to branded boutiques and high-value transactions is highly desirable.

Education

High school diploma or equivalent required; tertiary education in retail, fashion, hospitality or business is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client-focused retail environment that blends heritage craftsmanship with modern design. Employees are expected to embody the brand's polished aesthetic and commitment to service while contributing to a fast-paced, team-oriented boutique experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.