Coach Sales Associate III
Coach in New York, NY seeks a Sales Associate III to drive luxury retail sales, deliver personalised client service and uphold brand presentation standards.
Overview
Coach is an American luxury fashion house known for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand combines heritage craftsmanship with contemporary design and operates a global retail network that emphasizes elevated client experiences, product expertise and visual merchandising excellence.
Role & Responsibilities
- Deliver exceptional, personalised client service to cultivate long-term relationships and repeat business through proactive clienteling and follow-up.
- Consistently achieve and exceed individual sales targets and contribute to the store’s commercial objectives through effective selling techniques and pipeline management.
- Maintain exquisite product knowledge, advising clients on product features, styling and care to support conversion and average transaction value.
- Execute visual merchandising and stock presentation standards, including window displays, floor sets and replenishment to uphold brand aesthetics.
- Operate point-of-sale systems, process transactions accurately, manage returns and ensure cash-handling integrity.
- Support loss-prevention procedures and maintain compliance with company policies and local retail regulations.
- Coach and mentor junior sales staff, share best practices and contribute to a collaborative, high-performance retail team environment.
Qualifications
- Proven track record of luxury or premium retail sales with demonstrable achievements against targets.
- Exceptional interpersonal and communication skills with a client-focused mindset.
- Flexible availability including weekends, evenings and peak retail periods; willingness to work on a retail rota.
- Right to work in the hiring country and ability to pass any required background checks.
Skills
Experience
Typically 3+ years of hands-on experience in luxury or premium retail environments, with a history of meeting sales targets; prior experience mentoring colleagues or taking on senior associate responsibilities is preferred.
Education
High school diploma or equivalent required; post-secondary study in fashion, retail, business or a related discipline is preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a culture that blends craftsmanship and contemporary design with a strong emphasis on client experience and retail excellence. The workplace values collaborative teamwork, ongoing learning and the professional development of front-line retail talent.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.