- Location
- Grove City Pennsylvania USA
- Address
- 1911 Leesburg Road- Grove City Road, Suite 300, Grove City, PA 16127 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary luxury fashion house renowned for its craftsmanship in leather goods, accessories and ready-to-wear. Operating globally, the brand is part of the Tapestry, Inc. portfolio and combines heritage leatherworking with modern design and customer-centric retail experiences.
Coach seeks a Sales Associate to serve as a brand ambassador delivering personalized shopping experiences across the luxury retail environment. The role encompasses sales achievement, client relationship management, omni-channel selling through mobile POS and social platforms, and daily store operations while maintaining Coach's elevated service standards. This part-time position requires strong customer focus, product expertise, and the ability to drive revenue through consultative selling and inventory management.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies and asset protection procedures
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience; luxury retail background preferred
- Knowledge of fashion trends and competitor landscape
- Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS)
- Ability to work a flexible schedule including nights, weekends, peak seasons, and holidays
- Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
- Experience with social media, live-stream shopping, video demonstrations, or clienteling tools (preferred)
Skills
Experience
1+ years of sales experience in retail or customer-facing environments; luxury retail background is preferred. A combination of relevant education and work experience will be considered.
Education
High school diploma or equivalent; additional retail or fashion education is a plus.
Workplace
This position is based in Grove City, Pennsylvania, USA, within easy reach of Pittsburgh.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a design-led, client-focused retail culture that values craftsmanship, creativity and commercial excellence. The workplace balances a fast-paced sales environment with structured training and opportunities for professional development within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.