Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Associate III in New York. Drive luxury retail sales, deliver personalised client service, and uphold boutique standards.

Overview

Coach is a contemporary luxury fashion house renowned for its craftsmanship in leather goods, accessories and ready-to-wear. Operating globally, the brand is part of the Tapestry, Inc. portfolio and combines heritage leatherworking with modern design and customer-centric retail experiences.

Role & Responsibilities

  • Deliver elevated, personalised client service to cultivate long-term relationships and maximise lifetime value.
  • Achieve and exceed individual and store sales targets through proactive clientelling and consultative selling.
  • Manage client records and follow-up activity using CRM to schedule appointments, track preferences and drive repeat business.
  • Maintain boutique standards: execute visual merchandising, product presentation, and inventory replenishment to brand guidelines.
  • Operate POS and process transactions accurately, including returns, exchanges and private sales; ensure cash handling and reconciliation procedures are followed.
  • Support daily store operations including stock intake, loss-prevention practices, housekeeping and support for store events or product launches.
  • Collaborate with management on sales initiatives, reporting, and delivering feedback from clients to inform merchandising and service improvements.

Qualifications

  • Proven ability to deliver exceptional client service with a polished, professional presentation.
  • Demonstrable track record of meeting or exceeding retail sales targets, preferably within a luxury or premium brand.
  • Strong verbal communication and relationship-building skills; diplomatic and discreet with high-net-worth clients.
  • Flexible availability to work retail schedules including evenings, weekends and peak holiday periods.
  • Authorization to work in the United States (if applying for the New York role).

Skills

Clienteling Visual merchandising Point of sale (POS) operation Cash handling and transaction reconciliation Inventory and stock management CRM systems Luxury product knowledge (leather goods and accessories)

Experience

Minimum of 2 years of retail sales experience, with preference for candidates who have sold luxury or premium accessories and demonstrated progressive responsibility in sales or client management.

Education

High school diploma or equivalent; vocational training in retail, fashion or visual merchandising preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a design-led, client-focused retail culture that values craftsmanship, creativity and commercial excellence. The workplace balances a fast-paced sales environment with structured training and opportunities for professional development within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.