Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — client-focused retail role at Coach, delivering luxury service and driving sales in the New York store.

Overview

Coach is an American luxury house renowned for its leather goods and accessible modern-luxury aesthetic. The brand operates globally and is part of Tapestry, a leading parent company that includes multiple luxury and lifestyle labels. Coach emphasizes craftsmanship, contemporary design and elevated client experiences across retail and digital channels.

Role & Responsibilities

  • Deliver exceptional client experiences through personalised clienteling, product storytelling and relationship building to drive store sales and loyalty.
  • Achieve individual and store sales targets, maximising average transaction value and conversion through consultative selling and suggestive recommendations.
  • Manage point-of-sale transactions, returns and exchanges accurately while maintaining visual standards and merchandising directives.
  • Maintain product knowledge across leather goods, accessories and ready-to-wear; communicate craftsmanship, materials and care guidance to clients.
  • Utilise CRM and store systems to record client interactions, follow up on leads and support targeted outreach and appointment bookings.
  • Support inventory control activities including receiving, replenishment, stock counts and adherence to loss-prevention policies.
  • Contribute to in-store events, seasonal floor moves and visual merchandising resets to ensure brand presentation standards are met.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or accessories.
  • Exceptional interpersonal and communication skills with an ability to build rapport quickly with affluent clientele.
  • Strong numeracy and cash-handling accuracy; attention to detail in transaction processing and recordkeeping.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Professional demeanour, polished presentation and commitment to brand standards.

Skills

Clienteling Luxury sales techniques CRM and client database management Point-of-sale systems (POS) operation Visual merchandising Inventory control and stock management Product knowledge — leather goods and accessories

Experience

Mid-level retail experience, typically 2–4 years in luxury or premium fashion retail with demonstrable sales results and client relationship management.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach blends contemporary American design with heritage craftsmanship, fostering a collaborative, client-focused workplace. The brand values creativity, professional development and an inclusive environment where frontline teams play a central role in shaping the customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.