- Address
- 3000 Grapevine Mills Parkway, Space 209A, Grapevine, TX 76051 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for its leather goods and contemporary lifestyle collections. The brand operates a global retail network and is part of Tapestry, Inc., a parent company that includes other prominent fashion houses. As an employer, Coach blends craftsmanship and modern design with a commercial focus on elevated client service and retail excellence.
The Sales Associate serves as the front-line ambassador of the Coach brand, delivering elevated and personalized shopping experiences while meeting personal and store sales goals. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue, encompassing both client engagement and daily store operations within a fast-paced retail environment.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom organized, clean, and properly stocked; comply with retail policies and asset protection procedures
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Assist in inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Support teammates in functional areas as required and foster a collaborative, trust-based environment
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain professionalism in a dynamic retail setting
Qualifications
- Minimum 1+ years of retail sales experience; luxury retail background preferred
- Experience with POS systems and basic computer proficiency (iPad, laptop, Mobile POS)
- Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver in sales floor and stockroom environments
- Strong English language proficiency
- Knowledge of fashion trends and competitive landscape
- Familiarity with walkie-talkies and ability to read price and release sheets
- Social media proficiency and experience with live-stream shopping or video demonstrations (preferred)
- Clienteling and data acquisition skills (preferred)
Skills
Experience
1+ years of retail sales experience, with luxury retail background preferred. Demonstrated ability to drive sales, build client relationships, and operate in fast-paced environments. Experience with POS systems, clienteling tools, and omnichannel retail platforms is highly valued.
Education
High school diploma or equivalent required. Combination of education and relevant retail experience will be considered.
Workplace
This position is based in Grapevine, Texas, USA, within easy reach of Dallas.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a creative yet commercially driven retail culture that values craftsmanship, inclusivity and client service. Teams are expected to combine brand storytelling with high standards of presentation and personalised selling, while development and recognition opportunities are available across the global retail organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.