Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York — join the retail team to drive luxury client sales and deliver exceptional service.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessories. Operating globally, Coach is part of the Tapestry, Inc. portfolio and is recognized for modern craftsmanship, accessible luxury positioning, and a strong retail network across major international markets.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and upselling of leather goods and accessories.
  • Maintain expert product knowledge across seasonal collections to advise clients on product features, craftsmanship, and styling.
  • Execute visual merchandising standards, ensuring product presentation and store floor sets meet brand guidelines.
  • Process sales transactions accurately using the point-of-sale system and perform cash handling and reconciliation when required.
  • Support inventory management activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Participate in store events, private appointments, and clienteling initiatives to grow the client base and drive repeat business.
  • Uphold brand and store standards for grooming, service etiquette, and workplace health and safety at all times.

Qualifications

  • Proven ability to deliver luxury-level client service with a polished, professional presence.
  • Strong verbal communication and interpersonal skills; confident in building rapport with diverse clientele.
  • Numerical accuracy and reliability in cash handling and transaction processing.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • High personal standards of grooming and presentation consistent with luxury retail expectations.

Skills

Clienteling Luxury product knowledge Visual merchandising Point-of-sale (POS) transactions Cash handling and reconciliation Inventory control Loss prevention CRM and follow-up techniques

Experience

Minimum 2+ years of retail sales experience, preferably with a luxury or premium fashion brand, demonstrating a consistent track record of meeting sales targets and cultivating high-value client relationships.

Education

High school diploma or equivalent required; post-secondary study in fashion, retail, or business preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, collaborative retail culture grounded in craftsmanship and modern luxury. Employees can expect a fast-paced environment focused on professional development, brand storytelling and delivering refined customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.